We take care of the financial state of students (You) and hence, provide the moneyback/return/refund after deducting 10% of the course fee (excludes the digital content) in case You get registered in to the course. However, You can go for maximum of 2 classes for free as demonstration (demo classes) purpose to get satisfied with the quality of the teaching methodology and hence, we promote You to first take free classes and then only to pay the fee. In case You confirm and pay the fee, then You can get maximum of 90% refund and that too in case You do so within first 15 days after getting registered. After that within a month, there’s a provision of getting maximum of 50% refund. After one month has passed, no refund shall be issued in such cases.

Following products shall not be eligible for return or replacement:

1. Digital products (test series/mock tests/video lectures); or

2. Any consumable item which has been used/installed

TLCI reserves its right to initiate civil and/or criminal proceedings against a user who, files a invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, TLCI may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such user and/or disqualify that user and any related users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

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Rights Granted:

Your request to any digital content to You may not be used, sold, rented, transferred, licensed or otherwise provided to any other User. The license to such content includes only those rights explicitly stated herein (typically, the right to play back for your own personal use from your personal computer, CD player, digital player, or other personal consumer electronic device), and, for the avoidance of doubt, does not include the right to create a derivative work, to make copies other than for your own personal use, or to use the content in any commercial manner. You shall promptly notify Us in writing upon your discovery of any unauthorized use or infringement.

You may not separate any individual component of the Software for use other than in connection to the download, may not incorporate any portion of it into Your own programs or compile any portion of it in combination with your own programs, may not transfer it for use with another service, or use it, or any portion of it, over a network and may not sell, rent, lease, lend, loan, distribute or sub-license the Software or otherwise assign any rights to the Software in whole or in part.

Without limiting the Disclaimer of Warranties and Limitation of Liability in this terms of use, (i) in no event shall Our or software licensors' total liability to You for all damages arising out of or related to your use or inability to use the Software and / or download manager or any other application exceed the amount of ₹20; and (ii) in no event shall Our or Our Digital Content providers' total liability to You for all damages arising from your use of the Service, the Digital Content, or information, materials or products included on or otherwise made available to You through the Service (excluding the Software), exceed the amount You paid to purchase, on the Service, the Digital Content related to Your claim for damages.

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Digital Content: contents

content (pdf/doc/docx format): You will be able to purchase pdf/docx/doc file format on the TLCI Website (www.tlcichd.com). Such files shall be provided to you as per your selection, subject to certain limitations as described herein.

Download rights: You will need to be registered with TLCI to make an content/pdf/docx/doc/test series purchase. The contents which you purchase from the TLCI Website (www.tlcichd.com) shall be added in your TLCI library from where you can download the same on your device(/s). These downloaded contents cannot be transferred onto other devices.

Territory: Currently you can purchase this downloadable digital content only through the Website (www.tlcichd.com) made available from time to time, only within the territory of India. However, you can download your purchased content from anywhere over the globe.

DRM Specifications: The DRM (Digital Rights Management) enables us to restrict certain permissions. The

Rights Granted: Upon your payment of our fees for content, we grant you a non-exclusive, non-transferable right to use the downloaded content for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use. You may store the content only for your personal, non-commercial, entertainment use, subject to and in accordance with the Terms of Use.

You represent, warrant and agree that you will use the content only for your personal, non-commercial, entertainment use and not for any redistribution of the same or other use restricted in this Section. You agree not to infringe the rights of the copyright owners and to comply with all applicable laws in your use of the content. You agree that you will not redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, license or otherwise transfer or use content.

You are not granted any synchronization, public performance, promotional use, commercial sale, resale, reproduction or distribution rights for content. You acknowledge that the content embodies the intellectual property of a third party and is protected by law.

Explicit Consent: You agree that we shall have no liability to you for content downloaded by You on the Website (www.tlcichd.com) if you find the same to be offensive, indecent or objectionable.

Payment: The Price List for each downloadable content displayed on the Website (www.tlcichd.com) represents the full retail price (inclusive of all taxes unless specified otherwise) for said downloadable content. You shall pay for such downloadable files using one of the payment options available on the Website (www.tlcichd.com).

TLCI will allow the user to buy content using the following forms of payments.

--> Credit Cards

--> Internet Banking

--> Debit Cards

any other mode of payment, as may be decided and made available on the Website (www.tlcichd.com).

Please note that payment can be made only in India Rupees and all the above payment instruments must have been issued by entities operating in India and subject to Indian regulations.

Cash on Delivery as a mode of payment is also available for purchasing content on the Website (www.tlcichd.com) currently, but the access to the content is subject to full fee collection from the Member.

Payment made by credit card or any other mode as mentioned above should be received by us on time. If for any reason we do not receive payment from the credit card issuer or any agent involved in any of the above payment modes, You agree that you shall pay all amounts due upon demand by us.

All Sales Final; Downloading and Risk of Loss; Availability of contents. All sales of contents are final. We do not accept returns of contents. Once you have purchased contents, we encourage you to download it promptly. If you are unable to complete a download, please contact customer service within 30 days of the payment. The content will be removed from your library and the amount that was charged during the payment will be refunded in the form of store credit. The contents will also be replaced in cases of genuine technical errors as mentioned in the replacement policy.

You bear all risk of loss after purchase and for any loss of contents you have downloaded, including any loss due to a computer or hard drive crash. We may, from time to time, at our sole discretion remove contents from the Service without notice.

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Replacement Guarantee*

If TLCI has suspicion or knowledge, that any of its members are involved in any activity that is intended to provide claims or information that is false, misleading or not genuine, then TLCI may while reserving its rights to initiate civil and/or criminal proceedings against User may also at its sole discretion suspend, block, restrict, cancel the Display Name of such member and /or disqualify that User and any related Users from availing protection through this program.

TLCI reserves its right to initiate civil and/or criminal proceedings against a User who, files an invalid and/or false claims or provides false, incomplete, or misleading information. In addition to the legal proceedings as aforesaid, TLCI may at its sole discretion suspend, block, restrict, cancel the Display Name [and its related Display Names] of such User and/or disqualify that User and any related Users from availing protection through this program. Any person who, knowingly and with intent to injure, defraud or deceive, files a Fraudulent Complaint containing false, incomplete, or misleading information may be guilty of a criminal offence and will be prosecuted to the fullest extent of the law.

For more details related to Replacement Policy, refer to s/help/cancellation-returns

We encourage the Member to review the listing before making the purchase decision. In case Member orders a wrong item, Member shall not be entitled to any return/refund.

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Replacement:

Definition: Replacement is the action or process of replacing something in place of another. A Member can request for replacement whenever he/she wants to shift to another program/course or wants to switch to another digital content (in the state that he/she has not used the digital content). TLCI has the right to track if You have used the digital content or not, and so, in case You have used the same, there cannot be any replacement possible.

Member needs to raise the replacement request within the return period applicable to the respective product. Once Member has raised a replacement request by contacting Us on the contact helpline number or via mail (ravneet@tlcichd.com) provided on the Website (www.tlcichd.com), the following steps shall be followed:

1. Member is asked for "Reason for Return". Among others, the following are the leading reasons:

2. The content is used or not

3. Content is defective

4. Wrong content got delivered

5. In case the information falls under the replacement policy, it shall be replaced

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Last Updated: 16th July 2022