PRIVACY POLICY
We value your trust in us and provide importance to the security of the transactions and information privacy. This Privacy Policy describes how we collect, use, share or otherwise process your personal information through our website www.tlcichd.com.
While you’re able to browse through most of the content without registering with us, however, please note that we offer our services inside India only. Your personal information, however, will primarily be stored and processed in India and may have data protection laws that are different from those that apply in the country in which you are located. By visiting our website, providing your information or availing out service/product, you expressly agree to be bound by the terms and conditions of this Privacy Policy, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If you do not agree please do not use or access our website.
Collection of Your Information
When you use our website, we collect and store your information which is provided by you from time to time. In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on the website.
We strictly do not track your purchasing behavior as this solely, is your concern when you’re purchasing/ getting any service or the plans and it will be agreed over the call or the requirement when you provide your full concern for a purchase you make. Also, we are currently not in a state to track which URL you next go, your computer browser information, and your IP address. We shall update our privacy policy in case there is even a minor change in our terms or the usage policy.
We may collect personal information as paid services/products are always chargeable and require your personal information such as email address, delivery address, name, phone number. However, we do not have the capability to store your credit card/debit card and other payment instrument details from you in case you transact with us. Also, as stated earlier, you’re always free to browse through the content and other information available to general public, but in case you agree to make a purchase, means you agree to share your contact information with us as we cannot serve you without same. We use your contact information to send you the confirmation and payment receipt when you transact with us.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback on the website (www.tlcichd.com) or the social media handles maintained by us to shop on the website (www.tlcichd.com), we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems or for internal research and analysis as permitted by law.
Also, we never send you frequent mails without your consent/agreement. We only send you the content mails as being our paid user/student, you’re eligible to receive mails as the content for you is updated on our website.
With your consent, we may also request you to provide your PAN, Government issued ID cards/number to get you registered as s student over our website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
Cookies
We use data collection devices such as "cookies" on certain pages of the Platform to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. "Cookies" are small files placed on your hard drive that assist us in providing our services. Cookies do not contain any of your personal information. We offer certain features that are only available through the use of a "cookie". We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline/delete our cookies if your browser permits, although in that case you may not be able to use certain features on the website (www.tlcichd.com) and you may be required to re-enter your password more frequently during a session. We do not control the use of cookies by third parties. We use cookies from third-party partners such as Google Analytics for marketing and analytical purposes. Google Analytics help us understand how our customers use the site. You can read more about how Google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. You can also control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on the services.
Sharing of personal information
We may share personal information internally within TLCI group and with other third parties for purposes of payment options.
We do not disclose your personal information to third parties for their marketing and advertising purposes.
Links to Other Sites
Our Platform may provide links to other websites (Google workspace) that may collect personal information about you. However, we use Google Workspace for all your needs and hence expect your privacy to be in secure hands, but still we are not responsible for the privacy practices or the content of those links as they’re regulated by the Google Workspace and you abide by Google’s privacy policy when redirected to those links.
Security Precautions
We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the website (www.tlcichd.com), the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the website (www.tlcichd.com). Users are responsible for ensuring the protection of login and password records for their account.
Choice/Opt-Out
As discussed earlier, we don’t impose any opt-in on you, and hence no forced/spam communications will be done. The content you get is always provided on your request. We never mail/text you for the content purchase advertisements. All this means, that, there’s no opt-out thing, as it’s not required at all.
Also, we never use third-party advertising companies to serve ads when you visit our Platform.
Children Information
Use of our Platform is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872. We do not knowingly solicit or collect personal information from children under the age of 18 years. If you have shared any personal information of children under the age of 18 years, you represent that you have the authority to do so and permit us to use the information in accordance with this Privacy Policy.
Data Retention
We retain your personal information in accordance with appliable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable TLCI to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.
Your Rights
We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal information directly through the functionalities provided on the website (www.tlcichd.com). You may delete certain non-mandatory information by logging into our website and visiting Profile and Settings sections. You can also write to us at the contact information provided below to assist you with these requests.
You have an option to withdraw your consent that you have already provided by writing to us at the contact information provided below. Please mention “for withdrawal of consent” in the subject line of your communication. We will verify such requests before acting upon your request. Please note, however, that withdrawal of consent will not be retroactive and will be in accordance with the terms of this Privacy Policy, related Terms of Use and applicable laws. In the event you withdraw consent given to us under this Privacy Policy, such withdrawal may hamper your access to the website (www.tlcichd.com) or restrict provision of our services to you for which we consider that information to be necessary.
Your Consent
By providing your information, you consent to the collection, use, storage, and otherwise processing of your information (including sensitive personal information) on the website (www.tlcichd.com) in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.
You, while providing your personal information over the website (www.tlcichd.com) or any partner platforms or establishments, consent to us (including our technology partners) to contact you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.
Changes to this Privacy Policy
Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We will alert you to significant changes by posting the date our policy got last updated, placing a notice on our Platform, or by sending you an email when we are required to do so by applicable law.
Grievance Office:
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Office are provided below:
Advocate Ravneet
Designation: Director, TLCI Chandigarh
SCO- 80, 81, 82
2nd Floor, Sector 34A, Chandigarh
Chandigarh, India - 160022
Email: ravneet@tlcichd.com
Time: Mon - Sat (09:00AM - 06:00PM)
Customer Support
You can reach our customer support via mail or WhatsApp chat option (available at the bottom right) to address any of your queries or complaints related to products and services by sending out a mail and describing the issue.
Queries related to Privacy Policy
If you have a query, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at office@tlcichd.com.
Last Updated: 05 July 2023