Collection of Your Information
When you use our website, we collect and store your information which is provided by you from time to time. In general, you can browse the website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service, product or feature on the website.
We may collect personal information as paid services/products are always chargeable and require your personal information such as email address, delivery address, name, phone number. However, we do not have the capability to store your credit card/debit card and other payment instrument details from you in case you transact with us. Also, as stated earlier, you’re always free to browse through the content and other information available to general public, but in case you agree to make a purchase, means you agree to share your contact information with us as we cannot serve you without same. We use your contact information to send you the confirmation and payment receipt when you transact with us.
If you choose to post messages on our message boards, chat rooms or other message areas or leave feedback on the website (www.tlcichd.com) or the social media handles maintained by us to shop on the website (www.tlcichd.com), we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support, troubleshoot problems or for internal research and analysis as permitted by law.
Also, we never send you frequent mails without your consent/agreement. We only send you the content mails as being our paid user/student, you’re eligible to receive mails as the content for you is updated on our website.
With your consent, we may also request you to provide your PAN, Government issued ID cards/number to get you registered as s student over our website.
We identify and use your IP address to help diagnose problems with our server, and to administer our Platform. Your IP address is also used to help identify you and to gather broad demographic information.
Sharing of personal information
We may share personal information internally within TLCI group and with other third parties for purposes of payment options.
We do not disclose your personal information to third parties for their marketing and advertising purposes.
Links to Other Sites
We maintain reasonable physical, electronic and procedural safeguards to protect your information. Whenever you access your account information, we offer the use of a secure server. Once your information is in our possession, we adhere to our security guidelines to protect it against unauthorized access. However, by using the website (www.tlcichd.com), the users accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the website (www.tlcichd.com). Users are responsible for ensuring the protection of login and password records for their account.
As discussed earlier, we don’t impose any opt-in on you, and hence no forced/spam communications will be done. The content you get is always provided on your request. We never mail/text you for the content purchase advertisements. All this means, that, there’s no opt-out thing, as it’s not required at all.
Also, we never use third-party advertising companies to serve ads when you visit our Platform.
We retain your personal information in accordance with appliable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse, to enable TLCI to exercise its legal rights and/or defend against legal claims or if required by law or for other legitimate purposes. We may continue to retain your data in anonymized form for analytical and research purposes.
We take every reasonable step to ensure that your personal information that we process is accurate and, where necessary, kept up to date, and any of your personal information that we process that you inform us is inaccurate (having regard to the purposes for which they are processed) is erased or rectified. You may access, correct, and update your personal information directly through the functionalities provided on the website (www.tlcichd.com). You may delete certain non-mandatory information by logging into our website and visiting Profile and Settings sections. You can also write to us at the contact information provided below to assist you with these requests.
In accordance with Information Technology Act 2000 and rules made there under, the name and contact details of the Grievance Office are provided below:
Designation: Director, TLCI Chandigarh
SCO- 80, 81, 82
2nd Floor, Sector 34A, Chandigarh
Chandigarh, India - 160022
Time: Mon - Sat (09:00AM - 06:00PM)
You can reach our customer support via mail or WhatsApp chat option (available at the bottom right) to address any of your queries or complaints related to products and services by sending out a mail and describing the issue.
Last Updated: 05 July 2023